We prepare orders within 2 business days. Once your order is ready, we hand it over to the shipping carrier, and estimated delivery times begin from that point.

Please note that these delivery estimates are approximate and may be affected by delays or circumstances beyond our control.

Orders are not shipped on weekends or public holidays.

You can view the shipping information for your destination here.

When you subscribe to our newsletter, you’ll receive a 10% discount on your first order.

If you haven’t received your discount code, please check your spam, promotions, or junk mail folders. If you still can’t find it, email us at hello@elmodernogallery.com, and we’ll be happy to help.

Once your order leaves our warehouse, you’ll receive a shipping confirmation email with your tracking information.

If you can’t find that email or need any assistance, please contact us at hello@elmodernogallery.com , and we’ll be happy to help.

Yes. We ship to the Canary Islands as well as many international destinations.

Shipping times and costs vary depending on the destination. Standard delivery to the Canary Islands typically takes 3–5 business days.

You can view the shipping information for your destination here.

Yes. Klarna is available at checkout, allowing you to Pay in 3 installments with Klarna.

If you’ve entered an incorrect email address, shipping address, or ordered the wrong item, please email us at hello@elmodernogallery.com as soon as possible so we can review your order.

The sooner you contact us, the more likely we’ll be able to make changes before your order leaves our warehouse.

It depends on the status of your order. If it hasn’t been prepared or shipped yet, we’ll check whether it’s possible to modify or cancel it.

Please contact us at hello@elmodernogallery.com as soon as possible.

We prepare orders within 2 business days. Once your order is ready, we hand it over to the shipping carrier, and estimated delivery times begin from that point.

Please note that these delivery estimates are approximate and may be affected by delays or circumstances beyond our control.

Orders are not shipped on weekends or public holidays.

You can view the shipping information for your destination here.

Due to the fragility of glass frames, we exclusively offer our premium anti-glare acrylic frames online, ensuring safer shipping and secure installation.

Yes. Free shipping is available depending on your destination and your order total.

You can view the shipping conditions for your region here.

If your tracking information hasn’t been updated, shows your order as delivered when you haven’t received it, or appears to be delayed in transit, please email hello@elmodernogallery.comwith your order number, and we’ll investigate the issue with the shipping carrier.

Not all products. Some items may have special conditions, such as pre-orders, made-to-order production, shipping restrictions, or in-store pickup only.

If an item has any special conditions, they will be clearly indicated on its product page.

Our prints are carefully packaged to ensure they arrive in perfect condition.

Unframed prints are shipped in sturdy flat mailers or protective tubes, depending on the artwork size and destination.

When a print is purchased together with one of our acrylic frames, we often ship it already assembled to provide additional protection during transit. Every order is carefully inspected before shipping to ensure both the print and frame arrive in perfect condition.

Yes. During checkout, you can enter any shipping address you’d like and mark your order as a gift so we can prepare it accordingly. We never include invoices or pricing information inside the package.

Yes. You can select In-Store Pickup during checkout.

To collect your order, you’ll need your order confirmation email and a valid photo ID.

No. If you’d like some items shipped and others picked up in store, you’ll need to place two separate orders.

You must notify us of your decision to return your order within 14 calendar days of receiving it. Please email hello@elmodernogallery.com, and we’ll provide you with return instructions.

You can read our full Return Policy here.

Once your return has been approved, your refund will be issued using the same payment method used for your purchase. The time it takes to appear in your account will depend on your payment provider and bank.

If your order arrived damaged due to mishandling during shipping, you must contact us within 48 hours at hello@elmodernogallery.com, including photos and/or videos that clearly show the damage.

You can read our full Return Policy here.

If you’ve received the wrong item, please email hello@elmodernogallery.com, include your order number and photos of what you received, and we’ll let you know how to proceed.

If a product you received has a manufacturing defect, please contact hello@elmodernogallery.com, attaching photos and/or videos that clearly show the issue.

You can read our full Return Policy here.

Yes. Simply bring the item(s) you’d like to return in the same condition in which you received them. If your return is approved, your refund will be processed immediately. The time it takes to appear in your account will depend on your payment provider and bank.

You can read our full Return Policy here.

We accept Visa, Mastercard, American Express, Maestro, and UnionPay, as well as Shop Pay, Google Pay, Apple Pay, PayPal, Klarna, and Bizum.

The payment methods available for your order will be displayed during checkout.

If you experience an error during checkout or you’re unsure whether your order was successfully placed, first check whether you’ve received your order confirmation email.

If you haven’t, please email hello@elmodernogallery.com with as much detail as possible, and we’ll look into it for you.

If you need an invoice, please email hello@elmodernogallery.com with your order number and billing information so we can issue it correctly.

Yes. Many of our prints are available in custom sizes within the available options. We always maintain the artwork’s original proportions to preserve its visual integrity and ensure the highest image quality.

You can learn more about custom sizes here.

Custom sizing options vary depending on the artwork and format.

The maximum available size depends on the resolution of the original file and whether the final print quality meets our standards.

You can learn more about custom sizes here.

If you’d like to place a custom-size order, please email hello@elmodernogallery.com, including the artwork title, the artist’s name from our catalog, and your preferred size from the available options.

Once your order has been confirmed and payment received, production is typically completed and ready to ship within 7 days.

We only produce prints of artworks available in our catalog. We do not print external images or artworks outside our curated collection.

Our editions are produced in Madrid to museum-quality standards. We use Giclée printing on 200 g Gall’Art paper with mineral pigment inks encapsulated in resin. We also work exclusively with reproduction rights authorized by the artists in our catalog.

A On Demand product is an item that is produced specifically after your purchase rather than being ready for immediate shipment.

In these cases, production times may be longer than usual and will be indicated on the product page.

On demand products are not eligible for returns.

Every edition includes the artist’s signature or stamp together with the El Moderno blind embossing, certifying its authenticity. Each artwork is produced using museum-quality materials to ensure faithful reproduction and outstanding archival preservation.

Yes. Our editions can be framed with our premium anti-glare acrylic frames. Simply add the frame that matches the size of your selected print to your cart.

Not always. Some of our editions are produced on demand to ensure the highest quality, with a preparation time of approximately 2–7 business days. If we estimate that your order will require additional time, we’ll notify you by email.

If you’re an artist interested in submitting your work, you can contact us through our Artist Contact page.

We carefully review every submission and appreciate your patience while we evaluate each proposal.

If you’d like to discuss a collaboration, brand partnership, or service, please email hello@elmodernogallery.com, and our team will review your proposal.

We receive a high volume of requests, so we appreciate your patience while we carefully consider each one.

El Moderno Gallery is our specialty store dedicated to art prints, graphic editions, and decorative pieces, featuring a carefully curated selection of national and international artists.

Yes. We have a physical store in Madrid.

Address
Calle de la Cava Baja 47
28005 Madrid, Spain

Monday–Thursday
11:00 AM – 8:30 PM

Friday–Saturday
11:00 AM – 9:30 PM

Sunday
11:00 AM – 7:00 PM