Shipments and In-Store Pickup

PRODUCTS FOR IN-STORE PICKUP ONLY

Some products in our store, due to their special characteristics, are only available for pickup at our physical store in Madrid located at Calle de la Cava Baja, 47. Please confirm our operating hours here.

To pick up your order, you must present your ID and the email indicating that your order is ready for pickup from our store.

Please note that an order cannot contain both products for shipping and products for in-store pickup at the same time. If this is the case, please place two separate orders.

 

 

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FREE IN-STORE PICKUP IN MADRID / LA LATINA:

You can save on shipping costs by picking up your products at our store in the La Latina neighborhood in Madrid.

When your order is ready, you will receive a confirmation email and have 15 days to pick up your purchases at our address:

Calle de la Cava Baja 47, Madrid 28005

Nearest Metro: La Latina

Other options: Opera and Tirso de Molina

Hours: Monday to Sunday 11:00 AM - 9:30 PM

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SHIPPING COSTS

 

SPAIN

We do not ship on holidays or weekends.

Please allow 1 business day for us to process your order. We will ship it on the following business day after placing the order.

Note that Free Shipping applies to the final purchase amount after applying any discount codes.

MADRID

Correos Express ePaq24 (1 to 2 business days) up to 1kg: 3,70€

Correos Express ePaq24 (1 to 2 business days) between 1kg and 2kg: 3,90€

Correos Express ePaq24 (1 to 2 business days) between 2kg and 3kg: 4,15€

Correos Express ePaq24 (1 to 2 business days) between 3kg and 5kg: 4,50€

Correos Express ePaq24 (1 to 2 business days) between 5kg and 10kg: 6,00€

FREE Correos Express ePaq24 (1 to 2 business days): orders over 50€ 

PENINSULA (EXCLUDING BALEARIC ISLANDS, CEUTA, MELILLA, AND CANARY ISLANDS)

Correos Express ePaq24 (1 to 2 business days) up to 2kg: 4,30€

Correos Express ePaq24 (1 to 2 business days) between 2kg and 3kg: 5,20€

Correos Express ePaq24 (1 to 2 business days) between 5kg and 10kg: 6,90€

FREE Correos Express ePaq24 (1 to 2 business days): orders over 60€ 

 

CANARY ISLANDS

Correos Estándar (3 to 5 business days) up to 1kg: 8,30

Correos Estándar (3 to 5 business days) between 1kg and 2kg: 11,20

Correos Estándar (3 to 5 business days) between 2kg and 5kg: 19,90

Correos Estándar (3 to 5 business days) between 5kg and 10kg: 35,90

FREE Correos Estándar (8 to 10 business days): orders over 100€

 

BALEARIC ISLANDS, CEUTA, AND MELILLA

Correos Estándar (3 to 5 business days) up to 2kg: 4,90

Correos Estándar (3 to 5 business days) between 2kg and 5kg: 5,90

Correos Estándar (3 to 5 business days) between 5kg and 10kg: 9,90

FREE Correos Estándar (3 to 5 business days): orders over 70€

Correos Express ePaq24 (2 to 3 business days) up to 1kg: 5,80€

Correos Express ePaq24 (2 to 3 business days) between 1kg and 2kg: 6,50€

Correos Express ePaq24 (2 to 3 business days) between 2kg and 3kg: 7,60€

Correos Express ePaq24 (2 to 3 business days) between 3kg and 5kg: 8,70€

Correos Express ePaq24 (2 to 3 business days) between 5kg and 10kg: 11,90€

 

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INTERNATIONAL SHIPPING

We do not ship on holidays or weekends.

Please allow 1 business day for us to process your order. We will ship it on the next business day after placing the order.

Delivery times will depend on the destination.

Please note that Free Shipping applies to the final purchase amount after applying any discount code.

 

IMPORTANT INFORMATION FOR ORDERS OUTSIDE THE EU, AND FROM CEUTA, MELILLA, ANDORRA, AND GIBRALTAR:

- Orders may be subject to customs fees and taxes and are the responsibility of the buyer.

- We have no control over these fees and taxes.

- Customs processes may cause delays in order delivery.

 

 

PORTUGAL (PENINSULA)

Correos Standard (2 to 4 business days) up to 1kg: 5,30€

Correos Standard (2 to 4 business days) 1kg to 3kg: 5,90€

Correos Standard (2 to 4 business days) 3kg to 5kg: 6,30€

Correos Standard (2 to 4 business days) 5kg to 10kg: 9,20€

FREE Correos Standard (2 to 4 business days): orders 100,00€ and up

Correos Express Paq24 (1 to 2 business days) up to 1kg: 7,50€

Correos Express Paq24 (1 to 2 business days) 1kg to 2kg: 8,40€

Correos Express Paq24 (1 to 2 business days) 2kg to 3kg: 9,30€

Correos Express Paq24 (1 to 2 business days) 3kg to 5kg: 10,40€

Correos Express Paq24 (1 to 2 business days) 5kg to 10kg: 16,40€

UPS Standard (2 to 6 business days) up to 3kg: 15,30€

UPS Standard (2 to 6 business days) 3kg to 6kg: 16,60€

UPS Standard (2 to 6 business days) 6kg to 10kg: 21,90€

UPS Standard (2 to 6 business days) 10kg to 15kg: 26,50€

FREE UPS Standard (2 to 6 business days) 3kg to 6 kg: orders 150,00€ and up

 

PORTUGAL (MADEIRA AND AZORES)

Correos Paq. Standard International up to 1kg: 26,00€

Correos Paq. Standard International 1kg to 2kg: 28,90€

Correos Paq. Standard International 2kg to 5kg: 37,20€ 

 

UK

Correos Paq. Standard International (5 to 8 business days) up to 0,5kg: 18,00

Correos Paq. Standard International (5 to 8 business days) 0,5kg to 1kg: 19,20

Correos Paq. Standard International (5 to 8 business days) 1kg to 2kg: 21,20

Correos Paq. Standard International (5 to 8 business days) 2kg to 5kg: 28,00

Correos Paq. Standard International (5 to 8 business days) 5kg to 10kg: 39,20

Correos Paq. Standard International (5 to 8 business days) 10kg to 15kg: 50,50

FREE Correos Paq. Standard International (5 to 8 business days): orders 300,00€ and up

 

FRANCE

Correos Paq. Standard International up to 1kg: 12,50

Correos Paq. Standard International 1kg to 2kg: 15,80

Correos Paq. Standard International 2kg to 5kg: 17,90

UPS Standard (2 to 6 business days) up to 3kg15,20

UPS Standard (2 to 6 business days) 3kg to 6kg21,30

UPS Standard (2 to 6 business days) 6kg to 10kg24,50

UPS Standard (2 to 6 business days) 10kg to 15kg33,70

FREE UPS Standard (2 to 6 business days)orders 150,00€ and up

 

ITALY

Correos Paq. Standard International up to 1kg: 13,60

Correos Paq. Standard International 1kg to 2kg: 15,50

Correos Paq. Standard International 2kg to 5kg: 20,50

UPS Standard (2 to 6 business days) up to 3kg14,50

UPS Standard (2 to 6 business days) 3kg to 6kg20,50

UPS Standard (2 to 6 business days) 6kg to 10kg23,50

UPS Standard (2 to 6 business days) 10kg to 15kg41,50

FREE UPS Standard (2 to 6 business days)orders 150,00€ and up

 

GERMANY

Correos Paq. Standard International up to 1kg: 9,80€

Correos Paq. Standard International 1kg to 2kg: 13,40€

Correos Paq. Standard International 2kg to 5kg: 14,50€

UPS Standard (2 to 6 business days) up to 2kg13,40

UPS Standard (2 to 6 business days) 2kg to 5kg15,20

UPS Standard (2 to 6 business days) 5kg to 7kg27,80

UPS Standard (2 to 6 business days) 7kg to 10kg33,40

UPS Standard (2 to 6 business days) 10kg to 15kg69,40

FREE UPS Standard (2 to 6 business days)orders 190,00€ and up

 

BELGIUM

Correos Paq. Standard International up to 1kg: 12,60€

Correos Paq. Standard International 1kg to 2kg: 14,50€

Correos Paq. Standard International 2kg to 5kg: 20,50€

UPS Standard (2 to 6 business days) up to 3kg14,50

UPS Standard (2 to 6 business days) 3kg to 6kg20,50

UPS Standard (2 to 6 business days) 6kg to 10kg23,50

UPS Standard (2 to 6 business days) 10kg to 15kg41,50

FREE UPS Standard (2 to 6 business days)orders 150,00€ and up

 

UNITED STATES (EXCEPT PUERTO RICO)

Correos Paq. Estandard International (9 to 15 business days) up to 1kg: 19,40

UPS Express Saver (2 to 6 business days) up to 1kg30,00

UPS Express Saver (2 to 6 business days) 1kg to 3kg52,40

UPS Express Saver (2 to 6 business days) 3kg to 6kg71,80

UPS Express Saver (2 to 6 business days) 6kg to 10kg: 104,80

UPS Express Saver (2 to 6 business days) 10kg to 15kg142,90

UPS Express Saver (2 to 6 business days) 15kg to 20kg168,20

UPS Express Saver (2 to 6 business days) 20kg to 25kg196,60

FREE UPS Express Saver (2 to 6 business days)orders 620,00€ and up 

 

CANADA

UPS Express Saver (2 to 6 business days) up to 3kg48,50

UPS Express Saver (2 to 6 business days) 3kg to 6kg: 65,90

UPS Express Saver (2 to 6 business days) 6kg to 10kg: 96,50

UPS Express Saver (2 to 6 business days) 10kg to 15kg131,50

FREE UPS Express Saver (2 to 6 business days)orders 480,00€ and up

 

THE NETHERLANDS, MONACO, LUXEMBURG

UPS Standard (2 to 6 business days) up to 3kg11,00

UPS Standard (2 to 6 business days) 3kg to 6kg15,75

UPS Standard (2 to 6 business days) 6kg to 10kg18,90

UPS Standard (2 to 6 business days) 10kg to 15kg32,00

FREE UPS Standard (2 to 6 business days)orders 150,00€ and up

 

AUSTRIA, DENMARK, FINLAND, SWEDEN, IRELAND, NORTHERN IRLAND

UPS Standard (2 to 6 business days) up to 3kg11,00

UPS Standard (2 to 6 business days) 3kg to 6kg20,90

UPS Standard (2 to 6 business days) 6kg to 10kg24,90

UPS Standard (2 to 6 business days) 10kg to 15kg50,90

FREE UPS Standard (2 to 6 business days): orders 150,00€ and up

 

NORWAY, SWITZERLAND, GUERNSEY, JERSEY, LIECHTENSTEIN, SAN MARINO

Correos Paq. Standard International (5 to 8 business days) up to 1kg: 26,50

Correos Paq. Standard International (5 to 8 business days) 1kg to 4kg: 35,00

Correos Paq. Standard International (5 to 8 business days) 4kg to 8kg: 46,30

Correos Paq. Standard International (5 to 8 business days) 8kg to 10kg: 52,50

Correos Paq. Standard International (5 to 8 business days) 10kg to 15kg: 71,20

FREE Correos Paq. Standard International (5 to 8 business days): orders 350,00€ and up

 

ANDORRA

Correos Express Paq24 (2 to 3 business days) up to 2kg: 14,90€

Correos Express Paq24 (2 to 3 business days) 2kg to 5kg: 16,50€

Correos Express Paq24 (2 to 3 business days) 5kg to 10kg: 27,50€

FREE Correos Express Paq24 (2 to 3 business days)orders 140,00€ and up

 

BULGARY, LATVIA, ESTONIA, LITHUANIA, ROMANIA, CROATIA, CZECH REPUBLIC, HUNGARY, POLAND, SLOVAQUIA, SLOVENIA, GREECE

UPS Standard (2 to 6 business days) up to 3kg21,00

UPS Standard (2 to 6 business days) 3kg to 6kg35,00

UPS Standard (2 to 6 business days) 6kg to 10kg50,00

UPS Standard (2 to 6 business days) 10kg to 15kg: 75,00

FREE UPS Standard (2 to 6 business days): orders 450,00€ and up

 

ALBANIA, BELARUS, BOSNIA AND HERZEGOVINA, MOLDOVA, MONTENEGRO, NORTH MACEDONIA, SERBIA, UKRAINE, ICELAND, RUSSIA, TURKEY, CYPRUS, MALTA

UPS Express Saver (2 to 6 business days) up to 3kg37,90

UPS Express Saver (2 to 6 business days) 3kg to 6kg46,90

UPS Express Saver (2 to 6 business days) 6kg to 10kg72,90

UPS Express Saver (2 to 6 business days) 10kg to 15kg92,90

FREE UPS Express Saver (2 to 6 business days)orders 440,00€ and up

 

ARGENTINA, BRAZIL, CHILE, COLOMBIA, COSTA RICA, DOMINICAN REPUBLIC, ECUADOR, EGYPT, GUATEMALA, HONDURAS, HONG KONG, ISRAEL, MEXICO, MOROCCO, PERU, SINGAPORE, TAIWAN, THAILAND, PARAGUAY, PANAMÁ, BOLIVIA, VENEZUELA, URUGUAY, EL SALVADOR, ARUBA

UPS Express Saver (2 to 6 business days) up to 3kg45,90

UPS Express Saver (2 to 6 business days) 3kg to 6kg: 66,90

UPS Express Saver (2 to 6 business days) 6kg to 10kg99,90

UPS Express Saver (2 to 6 business days) 10kg to 15kg119,90

FREE UPS Express Saver (2 to 6 business days)orders 520,00€ and up

 

AUSTRALIA, BAHRAIN, CHINA, INDIA, INDONESIA, JAPAN, JORDAN, KUWAIT, LEBANON, MALAYSIA, NEW ZEALAND, OMAN, PHILIPPINES, QATAR, SOUTH AFRICA, UAE

UPS Express Saver (2 to 6 business days) up to 3kg: 43,00

UPS Express Saver (2 to 6 business days) 3kg to 6kg: 72,90

UPS Express Saver (2 to 6 business days) 6kg to 10kg115,90

UPS Express Saver (2 to 6 business days) 10kg to 15kg150,90

 

AMERICAN SAMOA, MICRONESIA, NORTH MARIANA ISLANDS, ARMENIA, GEORGIA, BUTAN, BRUNEI, CAMBODIA, KAZAKHSTAN, KYRGYZSTAN, LAOS, MACAU, MALDIVES, MYANMAR, NEPAL, SRI LANKA, BAHAMAS, BARBADOS, BERMUDAS, JAMAICA, SAINT CHRISTOPHER AND NEVIS, SAINT LUCIA, SAINT MARTIN, FIJI, SALOMON ISLAND, PAPUA GUINEA, FRENCH POLYNESIA, SAMOA

UPS Express Saver (2 to 6 business days) up to 3kg: 60,00

UPS Express Saver (2 to 6 business days) 3kg to 6kg96,00

UPS Express Saver (2 to 6 business days) 6kg to 10kg143,00

UPS Express Saver (2 to 6 business days) 10kg to 15kg200,00

FREE UPS Express Saver (2 to 6 business days)orders 550,00€ and up

 

SOUTH KOREA

Correos Internacional Paquete Light up to 1kg: 20,00

Correos Internacional Paquete Light 1kg to 2kg: 30,00

 

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DELIVERY SERVICES WE WORK WITH FOR INTERNATIONAL ORDERS:

 

UPS

Global leader in logistics, serving more than 220 countries and territories.

- UPS Standard (EU)

Convenient and reliable service for standard orders.

Service characteristics:

  • 1 delivery attempt, if it can’t be delivered UPS will hold your shipment at the nearest UPS Access Point
  • Working days: Monday through Friday (except national and regional holidays)
  • Tracking
  • POD (Proof of delivery)

NOTE: Delivery times are not warranted and may vary depending on various factors: where you order from, customs processes, natural disaster, Brexit, etc.

- UPS Express Saver

Reliable door-to-door service by plane. Fast and convenient delivery to the rest of the world.

Service characteristics:

  • 1 delivery attempt, if it can’t be delivered UPS will hold your shipment at the nearest UPS Access Point
  • Working days: Monday through Friday (except national and regional holidays)
  • Tracking
  • POD (Proof of delivery)
  • Basic

NOTE: Delivery times are not warranted and may vary depending on various factors: where you order from, customs processes, natural disasters, Brexit, etc.

 

CORREOS

One of the biggest postal services in the world, with more than 10,000 service centers around Spain. Correos is responsible for managing SPU services (Universal Postal Service) in Spain.

- CORREOS Paq. Standard International

Affordable worldwide home delivery.

Service characteristics: 

  • 1 delivery attempt
  • Proof of Delivery
  • Not possible to ship to P.O. Boxes or postal offices

NOTE: Delivery times are not warranted and may vary depending on various factors: where you order from, customs processes, natural disasters, Brexit, etc.

- CORREOS Paq. Premium International

Fast and premium home worldwide delivery. 

Service characteristics: 

  • 1 delivery attempt
  • Proof of delivery
  • Not possible to ship to P.O. Boxes or postal offices

NOTE: Delivery times are not warranted and may vary depending on various factors: where you order from, customs processes, natural disasters, Brexit, etc.

 

DELIVERY SERVICES WE WORK WITH FOR SPAIN AND PORTUGAL ORDERS:

 

CORREOS

One of the biggest postal services in the world, with more than 10,000 service centers around Spain. Correos is responsible for managing SPU services (Universal Postal Service) in Spain.

- CORREOS Standard Home Delivery 

Service characteristics:

  • 2 delivery attempts, if it can’t be delivered Correos will hold your shipment at the nearest Correos Service Center for 14 days. Note: Shipments to Portugal are only home delivery.
  • Working days: Monday through Friday (except national and regional holidays)
  • Tracking
  • POD (Proof of delivery)
  • SMS and updates via email

 

CORREOS EXPRESS

Correos Express is a parcel and urgent courier company subsidiary of Correos Group. It offers fast and flexible response times for national and international shipments.

- CORREOS EXPRESS ePaq24 and Paq24

Service characteristics:

  • 1 or 2 working days delivery for all Spain (continental) and Portugal shipments. 
    NOTE I: Please note that every order needs 1 working day to be processed y be ready for Correos Express to pick it up.
    NOTE II: Delivery estimates do not include customs transit time.
  • 2 delivery attempts
  • LID (Localización inmediata del destinatario in Spanish, immediate localization of the sender in case of absence).
  • Service days: Monday - Friday (except national and regional holidays)
  • Proactive management of incidents
  • Delivery confirmation
  • POD (Proof of Delivery)