Shipments and In-Store Pickup

PRODUCTS AVAILABLE FOR IN-STORE PICKUP ONLY

Some products in our store, due to their special characteristics, are only available for pickup at our physical store in Madrid, located at Calle de la Cava Baja, 47. Please check our opening hours [here].

To collect your order, you must present your ID and the confirmation email indicating that your order is ready for pickup.

Please note that an order cannot contain both shipping products and in-store pickup products at the same time. If this is the case, you will need to place two separate orders.

 

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FREE IN-STORE PICKUP AT OUR MADRID / LA LATINA STORE

You can save on shipping costs by picking up your products at our store in the La Latina neighborhood of Madrid.

When your order is ready, you will receive a confirmation email and will have 15 days to collect your purchase at:

Calle de la Cava Baja 47, Madrid 28005

Nearest metro: La Latina
Other options: Ópera and Tirso de Molina

Opening hours: Monday to Sunday, 11:00 – 21:30

Shipping Costs – Spain

We do not ship on holidays or weekends.

Please allow 1 business day for us to process your order. It will be shipped on the next business day after your order is placed.

Please note that Free Shipping applies to the final purchase amount after any discount codes have been applied.

International Shipping Costs

We do not ship on holidays or weekends.

Please allow 1 business day for us to process your order. It will be shipped the following business day after the order is placed.

Delivery times will depend on the destination.

Please note that Free Shipping applies to the final purchase amount after any discount codes are applied.

*Some products are not eligible for Free Shipping. This will be indicated in each product description.

IMPORTANT INFORMATION FOR ORDERS OUTSIDE THE EU, AND FROM CEUTA, MELILLA, ANDORRA, AND GIBRALTAR:

- Orders may be subject to customs duties and taxes, which are the responsibility of the buyer.

- We have no control over these duties and taxes. Customs processes may cause delays in the delivery of orders.

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REMOTE AREA SHIPPING


- THE ADDITIONAL CHARGES FOR THIS SERVICE ARE INDEPENDENT OF THE BASE SHIPPING RATE OR FREE SHIPPING.

- Shipments to remote areas involve additional logistical costs, which will be reflected as an extra charge to the buyer.

- Remote areas are defined as regions with difficult access, low population density, or logistical challenges.

- Before proceeding with an order requiring shipping to a remote area, we will inform the buyer of the possibility of these additional charges, which must be paid in order for the order to be processed. Since these costs may vary depending on the specific location, the breakdown of remote area charges will be confirmed once the order is placed. At that time, we will provide detailed information about the charges applicable to the area in question.

- The order will only proceed once the buyer has accepted and paid the additional fees.

- This ensures that we can provide accurate and transparent information regarding charges related to shipping to remote areas.

Shipping Services for Deliveries to Spain and Portugal:

Shipping Services for International Deliveries

Free shipping

MADRID:
free shipping on orders over €50.*

Customer support

If you need help, you can chat with us,
contact us by email or through our contact form.

Visit us

If you're visiting Madrid, you can't miss coming to see us at El Moderno Gallery.

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